Return Policy Details
At Nobmark Pharmacy, we prioritize
your satisfaction and aim to make your shopping experience as seamless as
possible. Our return policy is designed to ensure that any issues you encounter
with our products are resolved quickly and efficiently.
Eligible Items for Return
You can return the following items
within 7 days of receiving your order:
- Prescription Medications: Returnable only if they are incorrect, damaged, or
defective upon arrival.
- Over-the-Counter Medications: Must be unopened and in their original packaging.
- Cosmetics and Skincare Products: Must be unused, unopened, and in their original
packaging.
- Medical Devices and Supplies: Must be unused and in their original packaging.
- Laboratory Test Kits:
Must be unopened and unused.
Non-Eligible Items
Certain items are not eligible for
return, including:
- Opened or used prescription medications, unless they
are incorrect or damaged.
- Opened over-the-counter medications and supplements.
- Opened or used cosmetics and skincare products.
- Items marked as non-returnable in the product
description.
Return Process
- Contact Customer Service: Reach out to our customer service team at 0750566094
or support@nobmarkpharmacy.co.ug within 7 days of receiving your order.
Provide your order number and details of the product you wish to return.
- Receive Return Authorization: Our team will review your request and, if eligible,
provide you with a return authorization and instructions on how to proceed
with the return.
- Pack and Ship the Item: Securely pack the item in its original packaging,
including all accessories, manuals, and documentation. Attach the return
authorization and use a trackable shipping method to send the item back to
us.
- Return Confirmation:
Once we receive and inspect the returned item, we will notify you of the
approval or rejection of your return. This process typically takes 5-7
business days.
Refunds
- Approved Returns:
If your return is approved, a refund will be processed to your original
method of payment. The time it takes for the refund to reflect in your
account may vary depending on your bank or payment provider.
- Partial Refunds:
In some cases, partial refunds may be granted if the item is not in its
original condition, is damaged, or has missing parts.
- Shipping Costs:
Original shipping costs are non-refundable. If the return is due to our
error (incorrect or defective item), we will cover the return shipping
costs.
Exchanges
If you received a defective or
incorrect item, we are happy to exchange it for the correct product. Contact
our customer service team within 7 days of receiving your order to initiate the
exchange process.
Return Shipping Address
Please send your returns to the
address provided by our customer service team during the return authorization
process. Ensure that you use a trackable shipping method and keep the tracking
information for your records.
Contact Us
If you have any questions or need
assistance with the return process, please do not hesitate to contact our
customer service team at 0750566094 or support@nobmarkpharmacy.co.ug. We are
here to help and ensure your experience with Nobmark Pharmacy is positive and
satisfactory.
Thank you for choosing Nobmark
Pharmacy. Your health, our priority.
EMERGENCY CALL 
